Thanks for the mention, and link back. I'm glad this fix is working for everyone else experiencing this problem.
As I mentioned in my post comments, HTC have been informed about this, and explained that it is their installer at fault rather than the sync software itself. Hopefully they will fix it themselves to ensure a trouble free installation.
Cheers.
Simon.

u sound like u r intelligent i cant connect my hero to my laptop with windows 7 home premeium. all the sites including this one r no help i was told that i can install andriod 2.0 on a unofficial site n that will help do u have any suggestions for me?

And we thank you for coming up with this solution to the Sync issue, and really hope that HTC will do something about it in the near future.
Best,
Alex.

Didn't work for me... Windows 7 RTM does not accept to install the vista drivers

Worked great for me on 64 bit Win7 RTM. Thanks!

Thank you soooo much for this fix - works fine under Windows 7 64-bit - I'm really pleased

There is now a new version of HTC Sync for the HTC Hero although it isnt on their website. HTC gave me a link to it with a code specifically for the Windows 7 and it works perfectly. The version is 2.0.6.

can u post or email me the link

Can you email me the link, it would be greatly appreciated.

it doesnot work in windows 2003.. poor sync software. not sure how to fix this.


Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_DriversInstall, location: C:DOCUME~1vrajLOCALS~1TempMSI29.tmp, command: /S /v/passive /L2057
=== Logging stopped: 11/2/2009 17:45:04 ===


can any one point out how to fix this, i have taken the latest HTC sync s/w durign the installation it aborts.. any fixes for this guys?

works on windows 7 64 bit

Here is how I did it in Windows 7 64Bit with HTC sync 2.0.4.

0. Do NOT connect with USB cable your HTC hero or HTC Android phone just yet.

1. First download the HTC Sync 2.0.4 and the Vista 64 bit drivers as described above to your desktop.

2. Install the HTC Sync 2.0.4 and follow the instructions on the screen until it says HTC Sync installed successfully.

3. On your phone click menu button -> click Settings -> click Applications -> click Development -> select 'USB debugging'. And exit out to home screen.

4. Connect your phone with USB cable to your PC.

5. Cut and Paste the 'HTC Driver' folder from your desktop to c Drive in C:Program Files (x86)HTC folder.

6. On Windows 7 click Start, open Control Panel, open Devices and Printer, click on Device Manager link. This will open a new window titled Device Manager.

7. Locate 'ADB' device, right click properties to update the driver and point it to the folder location as described in step 5. Then Restart your PC, unhook the phone and reconnect the phone after the Windows 7 has restarted. THATS IT.

This was just the ticket I needed. I have been at this all day trying to install HTC Sync V2.0.18 (Release 1/13/2010) on my Windows 7 computer. No matter what I did, my phone wasn't recognized. This post did it for me. Just to recap: get the Vista drivers from softpedia, copy them from your download location, paste them in the HTC Drivers folder, delete the Win7 drivers and then perform an update drivers action as described here. The only difference for me was I had to tell windows that I had the manufacturers disk and browse to the HTC Vista drivers location. Bingo - I am GTG now! Thanks

I have the same problem like 'venkat' has on Windows XP.

Product: HTC Sync 2.0.8 -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_DriversInstall, location: C:DOKUME~1xxxxLOKALE~1TempMSI133.tmp, command: /S /v/passive /L1033

HTC Support does only provide "new" drivers. But this is not the solution...

Any other help?

I searched all over the internet for the answer to this problem. I went nuts looking at installing SDK, and all this other software. I just found that all I had to do is update the driver.

Since my Android phone was being recognized as a drive, all I had to do was go to device manager and update the driver (adbwinapi.dll file) along with the other drivers. I did it while my phone was plugged in and it works great! I'm using the latest version of HTC Sync for the Hero & Tattoo 2.0.8

Remember, this is for Windows 7!

Indeed, after trying earlier solutions, this is the way to go! Thanks

Works a treat , on Windows 7 64bit

Thanks

Much appreciated

worked well, thanks for posting! :o)

Thank you it worked for me....

This worked great - best to reboot after initial Sync install by HTC, then use update method.

THANKS!

I have had sync problems with my HTC HERO using Winxp Sp3.
The thing works after closing all the programs that HTC Sync uses.
These can be closed in the administrator of windows.(I have it inspanish so here is a link to an image (http://lecciones.batiburrillo.net/wp-content/uploads/2009/04/administrador_tareas.gif) )
Close all the apps that it has open.
After that restart HTC Sync and do the process as always.

Cheers,

Skyshield

Didn't work for me straightaway until I did the ADB thing mentioned by SL in comment 9. I didn't even need to reboot, HTC Sync fired up and Outlook 2007 synced up. (I'm using W7 64bit if that is of any help/interest!)

windows 2003? really? well here's a lil tid bit of information...htc sync won't work on ur os because not even microsoft supports it anymore...it's like saying you want to run office 2007 on a win 98 machine

Windows 7 will not let me change to the driver, as it reckons the one it is using is up to date. Any Ideas before I buy an iphone!!

Hi Peter,

see the comment of #59 Colin Ashdown on this site: http://www.the-asylum.com/blog/permalink/htc-sync-htc-hero-and-windows-7-64-bit/

good luck
Anna

This didn't work for me either. Pretty sad that htc can't come up with a fix for this. If you can't sync your phone it's pretty worthless. Taking it back. What junk! Sorry htc, wont buy your crap again.

i tried it and after cutting and trying to paste it, it's telling me i need administrator permission. what am i doing wrong?

You guys rule!!!

Seems HTC just put up a new version of HTC sync, V2.0.18. Says they fixed Windows 7 issues, im downloading it right now from:

http://www.htc.com/www/SupportViewNews.aspx?dl_id=847&news_id=471

Well HTC have done it again. THey have replaced the HTC Sync version which never worked in the first place with a version that now wont even recognize that I have a handset connected. They have to be joking. Its such a lovely fone but the sync software is clearly being written by muppets!

Windows 7 sucks with the hero sync.

Is HTC fooling around bringing useless upgraded versions?
It does not ecognize the device even!!!!
Can anyone help?

Well now uninstalling the recent version 2.018 and trying the old one 2.08 is not working!!!
Need help!!

Hi Folks,

I have had the same problems today, HTC support told me that the new windows 7 update does not work with 32 bit versions of windows 7.
Installing older verions of windows sunc and copying driver files also does not work.
A workaround is to export all of your contacts and appointments into Google mail and google calender, use the google sync programme, then they should appear on your phone.
I'm not a techie and to be fair was tempted to have thrown my hero out of the window today but i'll wait and see.

All the best Dave

I tried updating the driver but the machine tells me the most updated driver is already running and it doesn't update it.

how can I force the machine to use the vista drivers for my hero?

I even deleted the drivers in the win7 directory and replaced with the vista drivers but still no hero pickup via my machine.

Any ideas?

"HTC support told me that the new windows 7 update does not work with 32 bit versions of windows 7"

Well, the 2.0.18 update doesn't work with the 64 bit version of windows, either. This kind of support is a joke. I'll thick I'll switch back to Nokia smartphones. Nokias syncronisation support is ways better that what I've experienced with my HTC hero aka G2 Touch

"HTC support told me that the new windows 7 update does not work with 32 bit versions of windows 7"

Well, the 2.0.18 update doesn't work with the 64 bit version of windows, either. This kind of support is a joke. I'll thick I'll switch back to Nokia smartphones. Nokias syncronisation support is ways better that what I've experienced with my HTC hero aka G2 Touch

Found that the steps outlined above actually work. I've spent nearly all day on this problem and it was a matter of semantics that I kept missing on.

1) Install HTC Hero as outlined.

2) Make sure your phone is set to USB debugging

3) Add the downloaded Vista drivers folder to the aforementioned location.

4) Go into the Device Manager (Start > Control Panel > Device Manager) and look for 'ADB Interface' or similar and expand that.

5) Right-click on the item under that and go to properties.

6) Click Update Driver and then "Browse my computer for driver software".

7) IMPORTANT STEP: Click the link, "Let me pick from a list of device drivers on my computer"

8) Click "Have Disk" and Browse to the location where you put the HTC Driver folder and open the Vista 64x folder.

9) There are two INF files in there. Choose 'htcrndis.inf' and click Open.

10) Click Okay and the device shown will be "My HTC". Select that and click Next to install.

11) Close the driver properties.

You may have to click "Action" and select "Scan for hardware changes", but once the system recognizes that change, your HTC Sync will start up and run as normal.

Best of luck!

Ch@rlie

2.0.18 is not recognizing my phone at all. Win 7 64 bit. This trick doesn't do much good, it just says that the best driver is already installed.

HTC Sync and Window 7, 32 bit.
I had the problem of HTC Sync not recognizing my phone.
This is how I resolved the problem.

First, I rolled back my computer to the point before I had connected my phone and installed HTC Sync for a frest start. (this removes any drivers windows has installed for your phone, for me it was only one day)

Next, I installed the latest version of HTC Sync and ran the executable. When you get to the final page that has the "Finish" button to click on, DO NOT CLICK IT YET. Just leave that page sitting on your desk top.

On your phone, make sure it is set to the USB debugging. Connect your phone to the computer with the USB and mount the phone . Windows will load the correct drivers from HTC, not the windows drivers.

When this is done, then click the FINISH button on the HTC Sync and when the program starts, it will recognize your phone. It may take a minute or two but it worked for me.

Hope this helps.
Judy

how do i update the drivers when i go to drivers and printers??
wht do i need to do ??

hello i have the htc hero and i downloaded the htc driver but i cant save it to C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64
do i need help on that please

After you connect your phone to your PC, wait a while and you should see HTC Sync button appear in phone's notification area. Click it and watch the drivers installing.

This is ridiculous!! Can't believe anyone on this forum has to go to this much effort to make something work, that was sold to us as the latest and greatest.. Just don't have the time to spend all day to try to figure out a hack job to fix their problem. Be careful some of these options have caused a full reset on the phones which erases all history, texts, downloads, etc.!! We're better off emailing HTC to motivate them to fix THEIR problem the right way!

hola tengo mi hatc rouch desconfigurado pero el computador no la reconose para poder instalarle el windows otra ves que drivers nesesito

One thing that I have found early on in my use of the HTC Hero is that the sync does not work. The net is full of complaints. I have downloaded the upgrade without any successful resolution of this issue. Finally, I stumbled upon using Google sync and it works like a charm. Actually I find it much easier than any sync program I have used in the past. It is quick, easy, dependable and free! I use it with the Google calendar but I believe that it may be able to work with Outlook. I have not tried that.

I think it`s a fucking shit searching drivers and updates... it`s my 3rd HTC and customer support is the fucking shit.

Phone is way better than the creeps in programming they are fucking brainless nerds

done all steps except in programme files there isn't a HTC folder??? got the HTC sync installed but can't find where to put the drivers. please help???

found where to put it. Only got a htc folder in program files, not (x86). But i dont know how to update the Driver from the “Devices and Printers” menu. what do i click on???

2.0.33 was released yesterday http://www.htc.com/www/SupportDownload.aspx?p_id=283&cat=3&dl_id=933
windows 7 works fine (64 bit) im using it right now

HTC Sync 2.0.33 does not fix W7 connection problems with the HTC Desire; (although it might fix the Hero)

this update doesn't work on my PC ( I have a Hero)
this is the problem with my PC

"there is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your suport personnel or package vendor. Action CA_DriversInstall, location: C:\Users\...\MSI7D28.tmp, command: /S /v/passive /L1043"

this is the message i get every time

The new version, 2.0.33, didn't solve my problem either. My problem is that my computer, running windows 7 64 bit, recognizes my hero but when it tries to sync it only recognizes outlook express (which isn't even on the machine). It won't recognize outlook 2007 to sync with it. HTC sync 2.04 is much older but I've heard talk of a 2.0.4 in beta testing. I think this might be confusion with the old version. Any thoughts? I've got sync to recognize outlook 2007 once after reinstalling 2007 but then it looks for express. ARGH! None of this was a problem with the firmware verion before 1.5. I've even downloaded the new firmware 2.1 and it still won't work.
HELP!

Try the new version of the software
http://www.htc.com/uk/SupportDownload.aspx?p_id=312&cat=3&dl_id=933

i already tried this one, i tried every sync software

@SL Thank you, this fixed my problems. Softpedia should add this to the workaround. Very frustrating that HTC can fail at this level. I got my HTC Hero and was told the software is out of date and that the Sprint store couldn't update it. Talk about cascading failure.

Thanks for the quick fix! now i can install 2.1!

Thanks for the fix! As soon as Sync finishes I am installing 2.1!

After trying this several times to no avail, as well as other tips to get this done I finally realized,....There will be no icon for your Android phone in which to manually update the drivers unless 7 ultimate has your sync manager installed without an error code. I then downloaded the drivers from Microsoft, extracted the Vista drivers and installed them manually as you stated above and then re-installed HTC Sync. I generated an error of "newer version already installed" but i continued anyway as I figured it would see the drivers I previously installed, and it worked, HTC Sync was installed but did not see my Android, so I kept the usb cable attached, re-booted the Android phone (HTC Hero) and ran the new software exe file and installed iin less than 5 min and I now have the absolute best version yet, I love this phone ands was going to the EVO but not now, lots of robust new features....Would love to answer in exact sequence how i did this as i did it to 2 HTC's today.....Wifeys and mine ....Thanks for the Links and the opportunity to comment.

I downloaded HTC sync for the HTC hero on windows vista and the program doesnt work.

There is already an HTC sync software version 2.0.2 in the SD card on the HERO htc phone's SD Slot, which when I installed and updated to the latest version it syncronized my HERO to my PC.The problem only comes when I give a command 'CALCULATE CODE'it asks for another different driver.Though had all the required drivers installed.SEEMS THERE IS A BIG BIG PROBLEM STILL.

My HTC sync program isnt working on windows vista why

Does not work......

Launching computer hardware that does not work seems to be a habit that the computer world never overcomes . Why is this? I thought google would be different but it seems they are just as greedy as everyone else . 2 Words The Phone works but not with windows 7. I am a advanced computer tech. and helping my friend with his miserable phone for 4 hours was like pulling my own teeth.

Thanks. This worked for me!! Windows 7 x64.
I agree with some comments. This is ridiculous. This trick of wait to catch de proper drivers in order to sync just calendar and contacts is very very old fashioned (windows 95 maybe) And I insist just for calendar and contacts.
What's the f**** problem Google has with the tasks folder?

This doesn't work for me.
When I tried to update the driver, I've got a message that the drivers are up-to-date.
Instead, I removed the ADB driver (be sure to check the checkbox to delete the drivers physically) then do a Refresh, so Win7 will look for new hardware.
It will find the HTC Hero, and tries to install driver for it. Then it will automagically find the Vista_x86 directory with the drivers, and install them.

THANKS! It works!

wow, thanx alot guys this has been very helpful to me i appreciate it lots and hope it helps everyone else stuck with sync problems from there hero and windows 7 machine

Doesnt friggin work

Sounds like a lot of trouble. As long as your Hero is upgraded to at least 2.0, just download the new U.N. 3.0 sync program and you'll think that you'd died and gone to heaven.
The 3.0 is a complete new build that had been released in Britin and is out for approval here in the U.S.
It will work and make you happy but be sure to uninstall the older software befor you download.

sellnell